Get in Touch
Have a question, suggestion, or need help? We're here to assist you. Our team typically responds to emails within 24 hours during business days.
Email Support
mudgames4u@gmail.com
For general inquiries, account issues, bug reports, and feedback.
Phone Support
+91 40 4203 0795
For complex issues requiring immediate attention.
Office Address
VENISO Solutions Private Limited
2nd Floor, Block-B, Eternal Samyuktha, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana, 500081, India
Business Hours
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Before You Contact Us
Many common questions are already answered in our self-service resources. Checking these first may get you an answer faster than waiting for an email reply.
Help Center & FAQs
Getting started, tournaments, virtual currency, account security, and more.
Report a User or Content
How to report inappropriate usernames, posts, or other user-generated content.
Responsible Gaming & Self-Exclusion
Healthy gaming habits, taking a break, and self-exclusion requests.
Privacy & Data Requests
Privacy access, correction, deletion, and data portability requests.
What to Include in Your Message
To help us resolve your request quickly, please include the following where relevant:
- Your email address or username, if you have shared one with us.
- The name or URL of the game or tournament you are writing about.
- A clear description of the issue, including any error messages you saw.
- The device, browser, and operating system you are using (e.g. Chrome on Android, Safari on iPhone).
- The approximate date and time the issue occurred.
- A screenshot or screen recording, if possible.
Please do not send us your password. We will never ask for your password by email.
Response Times & Service Levels
| Request Type | Channel | Target Response |
|---|---|---|
| General inquiry / feedback | Email or form | Within 24 hours (business days) |
| Account or login issue | Email or form | Within 24 hours (business days) |
| Safety / content report | Email (CONTENT REPORT) | Within 24 hours |
| Self-exclusion request | Email (SELF-EXCLUSION REQUEST) | Confirmation within 48 hours |
| Privacy or data request | Handled according to applicable law |
Times are indicative targets, not guarantees. We respond to every message we receive.